We're also going to the Fiat dealership to pick up Suzanne's new car, but not before eating a good sushi dinner.
Waiting (long) for the car. The person who sold the car to Suzanne kinda laughed at Mercedes because they have free coffee and pastries, but I don't think she understood that it was only a small part of the client experience. As a whole we've gotten used to getting crappy service even when we buy something that's a few tens of thousands of dollars, so much so that we only expect it when buying luxury items. I don't agree. As soon as someone gives money for an item or a service, s/he should be treated like a king.
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